We are pleased to share our Facilities & Services (F&S) Strategic Plan
for 2019–2023 with the University of Illinois at Urbana-Champaign
community. Since I joined the U of I in July 2018, I have had the pleasure
of working with managers and frontline staff from across our six divisions
to develop the 10 strategic themes and numerous objectives that will
guide us through the next five years.
First, we made sure to align our plan with the four pillars of the
university’s strategic plan, The Next 150: scholarship, transformative
learning, societal impact, and stewardship of resources. We must
continue to keep the needs of our campus customers and stakeholders
at the forefront of everything we do. This begins by fostering an environment where employees
can reach their greatest potential to deliver the highest level of customer service.
That’s why “Invest in Our People” is our first strategic theme. We will strive to provide the kind of staff
development and respectful, diverse, and safe workplace environment that promotes innovation
and collaboration across divisions. Equally important, we will build accountability into our processes
and procedures to ensure our employees and vendors deliver on time and on budget. Through the
plan, we will adopt a continuous improvement philosophy by standardizing reporting, simplifying
workflow processes, and identifying other ways we can become more efficient and effective.
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