Welcome to the website for Facilities & Services, which provides all physical plant, operational, and essential services for sustaining an environment that fosters the research, teaching, and public engagement activities of the University of Illinois Urbana-Champaign.
Below are a few references to common questions, requests, and resources that our stakeholders may need.
This is a search-first website, so visitors are encouraged to utilize the search in the middle of the homepage or on every page you visit in the top right corner.
FAQs
Q: How do I (facility managers, office managers, department heads, directors, etc.) request a service or report an issue?
Submit all non-emergency service requests through the my.FS Portal.
Emergencies (e.g., no heat, flooding, power outage): Call the F&S Service Office at (217) 333-0340.
Q: What services does F&S provide?
F&S maintains and supports campus infrastructure through services including:
- Building maintenance and custodial
- Utilities and energy services
- Construction and renovation
- Transportation, signage, and grounds
Visit the Services drop-down for a full breakdown.
Q: Where can I find campus maps or building information?
Go to the Campus Maps and Building Information page for updated maps, floorplans, and facility data.
Q: How do I start a construction or renovation project?
Begin with Capital Programs for planning, funding, and compliance guidance.
Q: Where are the university’s standards for facilities design and sustainability?
View the Facilities Standards for architectural, mechanical, electrical, and sustainability criteria.
Q: How do I find forms or documentation like manuals?
Visit the Manuals, Fact Sheets, Forms, and Links page.
Q: How can I stay informed about disruptions or updates?
Check the homepage under “Featured News”; for emergencies, visit our Emergency Alerts and Updates page.
Some pages are called “Providers.” What does that mean?
“Providers” are F&S internal service areas (e.g., Grounds, Transportation, Electricians, etc.). These function like departments, each specializing in a trade or service. Think of them as F&S’s skilled teams.
Contact Consistency
- Always contact the Service Office for urgent needs: (217) 333-0340, fsserviceoffice@illinois.edu
- For planned work, use the my.FS Portal.
More You May Need To Know
Facilities Information Resources (FIR)
FIR maintains extensive collections of drawings, maps, and data related to the university’s infrastructure. They assist in developing custom products and services to meet specific needs.
Grounds Department Services
The Grounds department manages 939 acres of campus landscape, including over 16,000 trees. They also handle snow and ice removal on more than 90 miles of sidewalks and 10 miles of bike paths during winter.
Leadership Directory
The Leadership Directory provides direct contact information for various F&S departments, facilitating communication with specific service areas.
Building Lists
Comprehensive A-Z and numerical building lists are available, referencing official names as recorded in Archibus. These lists are useful for locating facilities and accessing related information.
Common Acronyms
References here include buildings and grounds, services, divisions and teams that are part of F&S, and other guidelines for writing about our line of work and regarding our processes with the university.
Style guidelines for the Urbana campus are available at https://brand.illinois.edu/messaging/editorial-and-style-guide.
Guidelines pertaining to the University of Illinois System are maintained by the Office of University Relations at https://www.uillinois.edu/OUR/brand/style/writing_style_guide.
Acronyms
ADA – Americans with Disabilities Act
A/E – Architect Engineer
AFMFA – Academic Facilities Maintenance Fee Assessment
AiM – Asset Information Management
ARC – Architectural Review Committee
BIM – Building Information Modeling
BMG – Building Maintenance & Grounds, one of eight divisions in F&S.
BSW – Building Service Worker
CAM – Campus Administrative Manual
CAMPUS – Car Assistance Motorist Protection – a University Service
CCFD – Campus Charitable Fund Drive
CCU – Campus Construction Unit
CDB – Capital Development Board
CERCLA – Comprehensive Environmental Response, Compensation, and Liability Act
CERL – Army Construction Engineering Research Laboratory
CFOP – Chart, Fund, Organization, and Program (a number used to make purchases from university entities)
CPO – Chief procurement office
CRC – Customer Relations & Communications, one of eight divisions in F&S.
CS – Construction Superintendent
CSR – Customer Service Request – Made by a customer and is then turned into a work order if action will be taken
CSS – Chemical Safety Section
DDC – Digital Direct Controls
DOR – Division of Responsibility
DRS – Division of Research Safety
EAA – Energy Audit Agreement
EBS – Energy Billing System
EDW – Electronic Data Warehouse
ECIP – Energy Conservation Incentive Program
ECM – Energy Conservation Measures
EMT – Executive Management Team
EPC – Energy Performance Contact
EPCRA – Emergency Planning and Community Right-to-Know-Act
EPP – Employee Protection Process
ER/HR – Employee Relations/Human Resources
ESA – Energy Services Agreement
ESCO – Energy Service Compan
ETNF – Employee Transition Notification Form
FIR – Facilities Information Resources
FMLA – Family Medical Leave Act
FOIA – Freedom of Information Act
FSAC – Facilities & Services Advisory Committee
FAM – Facility Access Maps
GIS – Geographic Information Systems
HEPA – High Efficiency Particulate Arresting
HR – Human Resources
HVAC – Heating, Ventilation and Air Conditioning
ICAP – Illinois Climate Action Plan
IEPA – Illinois Environmental Protection Agency
IGA – Investment Grade Audit
IGB – Institute for Genomic Biology
ISI – Instructional Space Improvement Initiative
ITS – Information Technology Services
JOC – Job Order Contracting
LEED(R) – Leadership in Energy & Environmental Design
MCORE – Multimodal Corridor Enhancement Project
MEP – Mechanical, Electrical and Plumbing
MRO – Maintenance, Repair, and Operation
MSDS – Material Safety Data Sheets
NAFA – National Association of Fleet Administrators. F&S is NAFA accredited.
OBFS – Office of Business and Financial Services
OBR – Owner’s Project Requirements
OSHA – Occupational Safety and Health Administration
PC – Project Coordinator
P-CARD – Purchasing Card (a charge card issued to simplify university-authorized, small dollar purchases of supplies and small equipment
PM – Preventative Maintenance
PM – Project Manager
PO – Purchase Order
PPE – Personal Protective Equipment
PPSB – Physical Plant Service Building (1501 S. Oak Street)
PSC – Professional Services Consultant
PTA – Preliminary Technical Audit
RCx – Retrocommissioning
ReCx – Recommissioning
RFP – Request for Proposal
ROPA – Return on Physical Assets
R&R – Repair and Restoration
RSS – Radiation Safety Section
SAS – Shared Administrative Services
S&C – Safety & Compliance
SME – Subject Matter Experts
SMR – Stores, Mailing & Receiving
SO – Service Office
SOP – Standard Operating Procedure
SPO – Standing Purchase Officer
SPOC – Single Point of Contact
TDM – Transportation Demand Management
UES – Utilities & Energy Services
UIN – University Identification Number
ULPA – Ultra-low Penetration Air
UOCPRES – University Office for Capital Programs and Real Estate Services
WMC – Work Management Center
XMT – Expanded Management Team