Facilities & Services Operations Booklet – The divisions and departments of the unit explained and detailed.
Facilities & Services is the largest administrative unit on the University of Illinois Urbana-Champaign campus. F&S provides all physical plant, operational, and essential services for sustaining an environment that fosters the research, teaching, and public engagement activities of the university. The F&S goal is to support the university’s education, research, and outreach missions by improving the physical condition of the facilities and grounds, implementing energy conservation initiatives, and increasing customer satisfaction by providing quality services in a responsive, reliable, and customer-focused manner.
Office of Executive Director
Associate Vice Chancellor and Executive Director: Ehab Kamarah
The Associate Vice Chancellor and Executive Director leads all physical plant, operational, and essential services in support of the research, teaching, and public engagement activities of the University of Illinois.
Customer Relations & Communications
Associate Director: Malikah Gordon
Departmental Areas:
Communications
Customer Relations
Service Office
Customer Relations & Communications (CRC) is the liaison between the campus community and all divisions within F&S. CRC is responsible for all internal and external communications, media relations, and customer relationship management. The Service Office serves as the initial point-of-contact for all maintenance and construction activities, as well as the “call center” for F&S that handles more than 180 work requests, 10 outage requests, and 15 locates each day.
Human Resources, Diversity & Strategy
Director: Eric Smith
Departmental Areas:
Employee Relations/Human Resources
Inclusion & Organizational Development
Payroll
Human Resources, Diversity, & Strategy provides HR, Employee Relations, Training, and Payroll services to all the units within F&S. This is accomplished by interpreting university policies and procedures, developing internal processes to ensure compliance, and exercising sound judgement to position the department to recruit and retain a diverse and qualified workforce.
Sustainability
Associate Director: Morgan White
The Associate Director helps incorporate sustainable practices into programs and operations, working with the university, student groups, and the community to meet target goals set forth by the Illinois Climate Action Plan (iCAP).
The Divisions of Facilities & Services
Building Maintenance & Grounds
Director: Dave Boehm
Departments:
Building Maintenance
GroundsThe Building Maintenance & Grounds division is charged with maintaining the physical assets of the campus. General repairs to buildings and preventive maintenance of systems and equipment are the responsibility of Building Maintenance. To keep the outdoor spaces looking their best, Grounds trims hedges, fills flowerbeds and planters, mows grass, prunes trees, empties exterior trash containers, and coordinates and executes landscaping projects.
Capital Programs
Director: Mohamed Sultan
Departments:
Contracts Administration
Division of Responsibility Coordination
Project Management
Project Planning
Transportation Demand Management
The Capital Programs division provides administration of capital improvement projects on the Urbana campus in support of the strategic objectives of the academic enterprise. They engage all stakeholders in the project delivery process, including campus units and administration, faculty, staff, students, and surrounding communities that may be affected and work in close association with the University Office of Capital Programs and Real Estate Services. The Capital Project Planning department focuses on planning and managing campus assets as outlined in the Campus Master Plan. Planners assist campus units with developing solutions for their facilities to meet their programmatic needs, secure appropriate campus and university approvals and employ all professional consultants for design of resulting capital projects. The Capital Project Management Department directs the design, procurement, and construction of large capital projects, including new construction, major renovations and essential campus infrastructure. The university is a leader in sustainable building design updating its requirements to LEED® Gold certification for all new construction and major renovations more than $5M. The Division of Responsibility coordinator creates DoRs for new buildings, reviews and updates DoRs for existing buildings, and ensures the DoR guidelines are consistent and fairly applied across campus. Construction Services provides oversight and delivery for projects ranging from the installation of a new room sign to the remodeling of a laboratory. Transportation Demand Management works with regional transportation planning partners to coordinate the networks for all forms of campus travel, including walking, bicycling, transit, and vehicles.
Engineering & Construction Services
Director: Jim Sims
Departments:
Code Compliance & Fire Safety
Construction Services
Engineering Services
Facilities Information Resources
The Engineering Design and Quality Assurance departments provide analysis, commissioning and inspection, design, and review services. Facilities Information Resources maintains all documentation for buildings and infrastructure, the space database, and the geographic information system. Campus Code Compliance & Fire Safety is responsible for code compliance, fire, and life safety programs for the campus. Three delivery options are available to meet the campus demand for non-capital construction: Contractor Services, F&S Crafts & Trades, and Job Order Contracting.
Safety & Compliance
Director: Jeremy Neighbors
Departments:
Environmental Compliance
Occupational Safety & Health
The Safety & Compliance division assists campus units in fulfilling their responsibility to protect the environment and provide a safe and healthy place of employment and learning. The Occupational Safety & Health Department and the Environmental Compliance Department provide consulting and training resources, develop new programs, and oversee occupational safety and environmental management programs and policies for the campus community.
Shared Administrative Services
Director: Jenny Watkins
Departments:
Accounts Payable
Financial Operations
Information Technology Services
Purchasing
Stores & Receiving
The Shared Administrative Services Division supports all F&S business units by controlling costs and improving service delivery. The division develops business processes and procedures, provides timely and accurate reporting on management information, processes all user requests and provides our customers with quality products, competitive pricing, and timely pick-up and delivery services.
Transportation & Building Services
Director: Pete Varney
Departments:
Building Services
Transportation
Zero Waste
Building Services provides custodial services to campus general fund facilities. Transportation & Automotive Services consists of the Garage, Car Pool, and drivers. The Car Pool provides university vehicle rental and fleet management services. Staff also assist with repair university vehicles, equipment, or heavy machinery. Drivers are available to provide transportation for specific campus events and requests. UI Ride shuttle service to Chicago is also managed by the division.
Utilities & Energy Services
Director: Robert Roman
Departments:
Business Operations
Energy Conservation & Retrocommissioning
Energy Management System Controls
Energy Performance Contracting
Utilities Distribution
Utilities Production
The Utilities & Energy Services division manages and maintains campus utility production and distribution systems, including Abbott Power Plant, engages in a variety of energy conservation initiatives, responds to hot/cold customer complaints, and oversees utility rate setting and billing. The division provides environmentally compliant, reliable, and cost effective energy and other utilities to support the campus’ research and education efforts.
LEED® is a registered trademark of the U.S. Green Building Council.