Pats on the Back

Pats on the Back for this calendar year below!

Recognize a co-worker for a job well done by submitting a Pat on the Back. Pats on the Back are published in the Dispatch, on the bulletin boards and on ERIN. Send your POBs to fscustomerrelations@illinois.edu or turn them into Customer Relations & Communications in Room 147 of the Physical Plant Services Building.

Submissions may be edited for style and clarity.

September 2026

September 18

Steve Breitwieser, Customer Relations & Communications
Jerry Dinnin, Service Office
Myisha Howard, Customer Relations & Communications

Thank you all for staying on top of tasks that came to you while I was out of the office earlier this month. I appreciate your willingness to cover in my absence, making sure all items were able to move along without delays. Como siempre, muchas gracias 😊.

Malikah Gordon
Director, Customer Relations & Communications

—

Petey Shaw, Grounds

Abby and I want to take a moment to recognize and thank a member of your team. We are part of John Goeken’s family, he passed in the motorcycle accident on May 2^nd on Lincoln Ave. We have a small memorial at the site near the Dairy Cattle Research Unit. We had stopped by to clean it up a bit this past Monday and while we were there Shaw with Facility Services/Grounds was driving by. He stopped and asked if he could trim the grass around the flowers, a simple gesture but very impactful. He allowed us to move the flowers and asked if in the future he could move the flowers himself to keep the site looking nice and put them back when he was finished. We were very appreciative for his care and consideration that he wanted to help us keep the site clean but wanted to be respectful of the family and not touch the flowers until he had permission from us. It really means a lot to us, that there is someone on campus that wants to make sure the site stays trimmed and is able to do it with so much respect for John and his family.

Thank you, it means more than you know.

Andrew Gray
Sr. Coordinator: Facilities Planning and Operations

—

Richard Wurmnest, Utilities & Energy Services

I am writing to express my sincere gratitude for the help I recently received from Richard Wurmnest during our recent delivery of materials.

Your attention to detail and ability to stay calm under pressure really kept us on track. I truly value the unique perspective and expertise you bring to our collaborative efforts. I could not have crossed the finish line on this without you, and I am incredibly grateful to have you as a colleague.

Warmly,

Adam Harris
Abbott Power Plant

September 11

Katie Balch, Customer Relations & Communications
Malikah Gordon, Customer Relations & Communications
Maddie Sneddon, Customer Relations & Communications
Travis Tate, Customer Relations & Communications
Emma Westray, Customer Relations & Communications

Just got my copy of INSIDER. I know I’ve said it before, but this really is one of my favorite publications on campus. The design is fantastic and the stories are actually interesting to university audiences. I truly enjoy reading it!

I know it probably takes a lot to get it to the finish line… thanks for all you do to exemplify the university’s brand in every way!

Katie Watson
Director of Institutional Communications
Office of the Chancellor
Strategic Communications and Marketing

—

Karen Johnson, Shared Administrative Services

A big thank‑you to Karen Johnson for her outstanding efforts in resolving purchasing obligations. She has spent considerable time confirming order status with vendors, reaching out to F&S customers when appropriate, and cleaning up a large number of old obligations. Her thoroughness and dedication are greatly appreciated.

Leslie Miller
Procurement Officer Specialist

—

Molly Mitsdarfer, Service Office
Melissa Price, Service Office
James Scherer, Service Office
Jerry Dinnin, Service Office
Susan Zich, Service Office

While pausing for a moment and trying to take a breath, ha ha…. I’m sure you know what I mean, I realized it has been a long time since I wrote to you all to say THANK YOU. Thank you for all that the 5 of you do every day for this campus. You have a very difficult job trying to wrangle all of us and I appreciate you all. Also for the sense of humor you have with me specifically when I mess up and cause you more work. So Thank you from the bottom of my heart for all that you do!!!!

Hopefully the semester will calm down a touch in the next couple weeks and get into a rhythm so it doesn’t feel so crazy for us all. Hang in there and all my best to you all.

Sincerely,

Karla Southern
School of Chemical Sciences
Assistant Director of Facilities and Safety

—

Ben Lee, Safety & Compliance
Elen Schonken, Safety & Compliance
Charles Elam, Safety & Compliance

I just wanted to send you a quick note to thank you for all of your hard work and diligence in tracking and maintaining the fire extinguisher tags.

We recently completed our loss control inspections, and I’m happy to report that we did not find a single fire extinguisher tag that was out of date. That’s a great reflection of the work you’ve put into staying on top of this. 

We really appreciate your efforts and everything you’ve done to help keep this organized and up to date!

Lance Lyell
Risk Management
U. of I. System

—

Leslie Miller, Shared Administrative Services

Many thanks and appreciation go to Leslie Miller for always going the extra mile! Leslie consistently steps in without being asked to help get things done—often taking on tasks that benefit the entire F&S team.

Thank you, Leslie, for being you and for being such a wonderful asset to all of us. We truly appreciate everything you do!

Stephanie Landess
Administrative Assistant to the Associate Vice Chancellor
Administrative Assistant to the Senior Director of Planning, Design and Construction

—

Rich Griffet, Building Maintenance
Justin Welch, Building Maintenance

Huge thanks to Rich Griffet and Justin Welch! They were incredibly kind and patient while helping with the final installation of the South Lobby panels, even after I managed to get my measurements wrong… twice. 😂 They fixed everything with good humor and made the panels look fabulous. They are true professionals! I really appreciate you guys!

Katie Balch
Customer Relations & Communications

—

Stacey DeLorenzo, Planning, Design & Construction
Kelly Jo Hoffmann, Planning, Design & Construction

Thank you to Stacey DeLorenzo and Kelly Jo Hoffmann for ensuring that all the logistics for the candidate lunches went smoothly. I was very confident that, with their attention to all the specific details, everything would be successful—and they certainly delivered!

Stephanie Landess
Administrative Assistant to the Associate Vice Chancellor
Administrative Assistant to the Senior Director of Planning, Design and Construction

September 4

Dennis Craig, Project Delivery

On behalf of the Energy Performance Contracting team, I would like to recognize Dennis Craig with a very well-deserved “Pat on the Back.”

Dennis went above and beyond to help us move a particularly important and time-sensitive contract across the finish line. Throughout the process, he demonstrated tremendous patience, responsiveness, and a genuine willingness to help – even when that meant finding us “lurking” outside his office looking for assistance. Dennis helped us navigate the contract upload, review, approval, and execution process with remarkable efficiency. With his help, I believe we may have even set a campus record!

More importantly, Dennis never made us feel like we were imposing. He understood the importance of what we were trying to accomplish, stepped in wherever he could, and worked alongside us to get it done.

Dennis truly exemplifies one of F&S’s core values – Teamwork: We will work together to achieve common goals. His support made a real difference to our team and to the success of this project.

Thank you, Dennis, for your patience, professionalism, and outstanding support. We sincerely appreciate you!

Sylvia McIvor
Associate Director – Strategic Energy Management (SEM)

—

Don Gerard, Construction Services
Stirling Lemme, Project Planning

With the installation of the new Morrow Plots gate yesterday and today, we have reached a significant milestone in the Morrow Plots Revitalization Project. While some fencing and landscaping work will continue over the next few weeks, the project is really starting to come together.

Thank you to everyone who helped make this possible. From fundraising and artist selection to design input, project management, construction, and countless discussions along the way, this was truly a team effort.

I personally think the new gate looks outstanding and does a great job reflecting the history and significance of the Morrow Plots. As we celebrate the 150th anniversary of the plots, it will serve as a lasting feature that helps showcase this important landmark for years to come.

My apologies if I missed anyone, but please know your contributions are appreciated and help make this project and 150^th anniversary celebration a huge success.

Thank you again for all your work, input, and support.

Best,
Douglas J. Wolters
Senior Director of Operations, Architect
College of Agricultural, Consumer and Environmental Sciences

—

Eric “Cable” Davis, Building Maintenance

I need to give a big pat on the back to Erik “Cable” Davis for alerting me to the Morrow Plots fence project that hit a major milestone today, which was the installation of the gate. Plenty of BMG and TBS folks helped do the work but it was Cable to let me know it was happening so I could snap pictures and videos to help tell that story. 

Thanks!

Travis Benjamin Tate
Assistant Director, Digital Strategy & Development

—

Kyle Jones, Building Services
Virginia Hall, Building Services
Stanley Adkisson, Building Services
Ryan Waters, Building Services
Melvin Goodman, Building Services
Roy Specht, Building Services

Thank you so much! Could you please let me know how many people helped with this? We’d love to show our appreciation by putting together swag bags for everyone who contributed.

Best,

CORY HOLT
Strategic Resource Coordinator
Strategic Communications and Marketing

—

August 2026

August 28

Bruce Miller, Grounds
Luke Parrish, Grounds

I wanted to call out a couple of supremely distinguished seasonal workers that deserve to be recognized.

Mitch McPhee
Grounds

—

Justin Pryor, Shared Administrative Services
Matt Fancher, Shared Administrative Services
Nikkole Duda, Shared Administrative Services

Matt, Justin, and Nikkole worked together to resolve the issue on our website. Thank you for the work, and I appreciate all that goes into making our IT infrastructure and web-presence professional and reliable. Thank you!

Morgan White
Interim Associate Vice Chancellor

August 21

Matt Anderson, Moving Crew (Building Services)
Jimmy Butler, Moving Crew (Building Services)
John Morris, Moving Crew (Building Services)

The moving crew that I have at the ARC today, are AMAZING! Thank you! Hope all is well.

Terrence Elmore
Sr. Associate Director
Campus Recreation

—

Bryan Fijalkovich, Human Resources, Culture & Strategy

I’d like to give a Pat on the Back to Bryan Fijalkovich for stepping up on short notice to assist with interviews today. We appreciate his adaptability and willingness to jump in and support the search committee, allowing us to move forward with the interviews as scheduled.

Thank you,

Macie Sinn, CEFP
Assistant Director
Transportation & Building Services

August 7

OUTAGE ENHANCEMENTS – SOFTWARE TESTING

Jerry Dinnin, Service Office
James Scherer, Service Office

Just wanted to take a moment and personally thank you both for all the testing, support and patience as we worked through completing this project successfully. Thanks again!

Thanks,

Sangeetha Satyam
Senior Business Analyst
F&S Information Technology Services

PROMPT CUSTOMER SUPPORT FROM INFORMATION TECHNOLOGY SERVICES

Dustin Hasty, Information Technology Services

Thank you, Dustin, for providing prompt, on-the-spot IT support to a team member who needed assistance finding a better solution for an essential tool. Your quick response and willingness to help are greatly appreciated!

Stephanie Landess
Administrative Assistant to the Associate Vice Chancellor
Administrative Assistant to the Senior Director of Planning, Design and Construction

OUTSTANDING MOVING CREW WORK AT CIF

Corey Allen, Building Services
Matt Anderson, Building Services
Brian Carter, Building Services
Dave Drish, Building Services
Jessica Huddle, Building Services
Mike Hasuerman, Building Services
Justin Jones, Building Services
Delbert Ketteman, Building Services
Saensuk Mokaphan, Building Services
John Morris, Building Services
Nate Ounkham, Building Services
Turhan Peacock, Building Services
Zac Porter, Building Services
Ashley Wheatley, Building Services

Just wanted to share some positive feedback about my experiences working with the moving crew in CIF this summer to move furniture for floor waxing. They showed up, no complaining, ready to work, I didn’t need to watch over them, got the job done (correctly) the first time, and left. Prior to CIF I experienced the opposite for 14 years. Many thanks to everyone who helped.

Thanks.

Eric Vetter
ASSISTANT DIRECTOR FACILITY SCHEDULING & LOGISTICS CAMPUS INSTRUCTIONAL FACILITY MANAGER

July 2026

July 31

Derek Dubson, Building Maintenance

Just wanted to tell you about a great experience I had with your sign shop. I inquired about a sign with our office information that we could take to employee fairs and trainings. I didn’t have a design in mind,  but I was able to meet with Derek Dubson and see some examples. I gave him a vague description and hoped for the best. The whole process was much quicker than what I expected and we are so happy with the finished product! I’m very thankful we will be able to take this with us when we travel around to different campuses.

I know we don’t always get feedback about things that go right, so I wanted to reach out and let you know we were really happy with this experience😊

Thanks,

Brandi Clemens
Assistant Director
Office of Claims Management and Workers’ Compensation
University of Illinois System

July 24

Michael Hauserman, Building Services
Moving Crew

It looks like Christmas in July!! We received 6 Gaylords already today, and I understand that 4 more are on the way. Wow! Thank you so very much. We truly appreciate your efforts in making this happen this year. We should be back on schedule for next year’s logistics of picking up Gaylords. We appreciate the partnership with you and the U. of I.

I look forward to seeing what our final counts are at the end of July.

Thank you again.

Shelley Flynn Singleton
Land of Lincoln Goodwill

July 17

Rebecca Bigelow, Customer Relations & Communications
Kristi Cler, Engineering Services

I would like to give Rebecca a POB for her communication assistance with this missing Kuerig message from yesterday. Kristi Cler was important, too, since she assisted with the review process and confirming the information.

Steve Breitwieser
F&S Manager of Communications & External Relations

—

Johnna Krutsinger, Building Services
Ashley Daniels, Building Services

On behalf of the University of Illinois Urbana-Champaign, I want to express my sincere gratitude for your exceptional actions during the fire at the Law Building.

Your attentiveness, sound judgment, and willingness to act without hesitation made a meaningful difference. By noticing the fire, immediately contacting the fire department, and entering the building to activate the fire alarm, you helped ensure that occupants were alerted quickly and emergency responders were able to address the situation as rapidly as possible. Your actions contributed to keeping the incident contained and minimizing damage to the facility.

While your response that evening was extraordinary, I also recognize that it reflects something deeper—your commitment to the University and the pride you bring to your work every day. Members of our Facilities & Services team are often the first to notice when something is not right and the first to respond when our campus community needs them. Your professionalism, dedication, and sense of responsibility exemplify the very best of that tradition.

Please accept my heartfelt thanks for your service to the University of Illinois. Your actions demonstrated courage, initiative, and an unwavering commitment to the safety and well-being of others. We are fortunate to have you as a member of our campus community.

With sincere appreciation,

Aimee Heeter
Senior Vice Chancellor for Finance & Administration
University of Illinois Urbana-Champaign

July 10

Brad Eichelberger, Building Maintenance
Davion Reder, Building Maintenance
Josh Rushing, Building Maintenance
Joshua Strawbridge, Transportation

Hello there! I wanted to talk about the parking lot at the Small Animal Clinic at Vet Med. We talked about the holes in the parking lot awhile back and wanted to call and tell you I dropped off my dog for rehab and all the potholes are filled with asphalt. It’s wonderful! I didn’t almost lose an axel on my way out. The people who work there are ecstatic. Thank you, thank you, thank you for getting someone out there! I’m sure plans forthcoming for a broader view for that parking lot will be terrific. Can’t thank you enough for following through on what you said you’d do, that was great. Thanks very much!

Taken from a voicemail from Ms. Bernstein to Morgan White

—

Joey Rice, Building Services

We just wanted to say “thank you” for installing the new entryway mats at Burrill Hall. They make a noticeable difference and serve the building well. This much needed improvement makes a positive impression unlike the old, worn out (and non-matching) mats which had been there. These new mats create a welcoming feeling that greets all of the Burrill Hall occupants, prospective students, and others immediately as they enter the building. Very glad you thought to have these replaced.

Thanks again!

Dennis Dalby
Business Admin. Associate / Facility Manager
School of Molecular and Cellular Biology

July 2

Karen Johnson, Shared Administrative Services

Thank you again for your help with the purchase order entry! I really appreciate you taking the time to review everything and offering another option that helped keep things moving. Gracias, too, for always being willing to help and explain the process 😊your patience and knowledge are truly appreciated.

Malikah Gordon
Director of Customer Relations & Communications

—

Monali Chavan, Shared Administrative Services

I wanted to give a pat on the back to Monali in FIR. I got hit with a tight turn around and needed a specific map on a very fast timeline. I contacted her out of the blue when others were out of the office, and she rose to the occasion, helping me out super fast when she didn’t need to. And she was very sweet and helpful! Thanks, Monali!

KATIE BALCH
Graphic Designer 

June 2026

June 18

Heather Farmer, Building Services

I wanted to pass along our appreciation for Heather helping out our Advancement team this morning. They had an early morning set up in the Executive Conference rooms and the terrace and needed help with access on the elevator. Her assistance helped keep them on schedule for a B1G event.  Thank you! 

Thanks again!

Kari Cooperider
Sr. Dir. Facilities Management
Gies College of Business

June 12

Michael Gaines, Building Services

Please send a thank you to Michael who is often at LCLB(Not sure his last name). He is always working, has a great attitude, is communicative, and does good work. Some days he is covering many jobs and seems to delegate his time well to the most needed areas.

Please feel free to send him over any time.

Thanks,

NATHAN PAYNE
Senior Facilities Operations Coordinator
School of Literatures, Cultures & Linguistics and LAS Administration

—

Shawn Nava, Building Services

There was a car fire in Lot E14. Shawn Nava was the truck driver who assisted by using the fire extinguisher in his truck. 

Shawn Patterson
Building Services

—

I wanted to take a moment to thank all of you and your staff (NAMES BELOW) for helping to transform the Help Desk into the IT Service Desk. Not only did we change our name, but we changed the entire space in DCL to create a better working environment for staff and more inviting space for our campus customers and prospective students.

We recently shared this success story during our open house, acknowledging all of those who assisted in some valuable way. Provost Coleman and CIO Mairéad Martin were present and very appreciative of the newly remodeled space.

Thanks again for your efforts,

Lori Beeson
Senior Facilities Planner for Technology Services

Digital Computer Laboratory IT Service Desk Work:

Building Maintenance
Marcus Albert
Cody Bash
Andy Burnett
Will Corum
Chris Doxtator
Derek Dubson
Bruce Frerichs
Chris Harpst
TJ Hicks
Ryan Logsdon
Ian Martin
DJ McFarland
Randy Reinhart
Ryan Ritter
Juve Saavedra
Terry Seets
Josh Somers
Matt Tatman
Bob Tieman
Len Tran
Gayle Vincent
Bob Weeks
Kevin Westray
Ramey Williams
Todd Woods

Building Services
Corey Allen
Dave Drish
Jesus (Fin) Fuller
Mike Hauserman
Jess Huddle
Delbert Ketteman
Amber McFarland
Saensuk Mokaphan
Charles Moore
Christopher Osmundson
Ashley Wheatley
Jayden Williams
Sibley Wong

Service Office
Jerry Dinnin
Molly Mitsdarfer
Melissa Price
James Scherer
Susan Zich

June 5

Todd Hawkins, Building Maintenance

I’d like to give Todd Hawkins a Pat on the Back for his excellent preparation about F&S work projects at Beckman. He tracked down key information to help tell that story better through our communications.

Thanks!

Travis Benjamin Tate
Assistant Director, Digital Strategy & Development

May 2026

May 29

Regina Johnson, Building Services
Thomas Hodgson, Building Services
Joe Redmon, Building Maintenance

This morning (5/28/26), at 12:16 a.m., BSW Regina Johnson at Bevier Hall called to tell me they smelled smoke. I immediately came to the property at 12:20 a.m. We went to the fourth floor following the faint odor. We found that the North end of the fourth-floor hallway was smokey. Me and the two BSWs (Regina Johnson and Thomas Hodgson) evacuated the building and called 911 at 12:30 a.m. Police and the fire department entered the building. Steam entered shortly after when it was deemed to be safe. I spoke to a James Redmon from steam about the cause. He showed me a small oven that was left on and had caught fire in location number 486A.

Reginald Carr
F&S Building Services

—

Bobby Fowler, Building Maintenance

I would like to nominate Sub-Foreperson Bobby Fowler from the F&S Plumbing shop. He has stepped up to the challenges and has become a great asset to the Plumbing shop. His leadership has been exceptional and I can’t wait to see what the future holds for him. 

Terry Paris
F&S Building Maintenance

May 22

Joe Perkins, Building Services
Many thanks to all F&S team members who helped stage another successful Commencement Weekend!

We wanted to extend a huge thank you to you and the entire F&S team once again for all your help during Commencement Weekend!

Your professionalism and responsiveness are a tremendous asset to our university, and we truly appreciate everything you do for the ceremony at Gies Memorial Stadium as well as for all the convocations across campus the entire week. The F&S staff are always wonderful to work with at every stage of planning, and their dedication does not go unnoticed. We know that our requests can be complicated and numerous, but you and your team help to ensure Commencement Weekend is a success!

Without your help, graduates and their families wouldn’t have such a great final weekend on campus, and we’re grateful for all that you do. 

I hope you have a wonderful summer!

With Gratitude,

Anna

Anna Simon
Director of Special Events
 
University of Illinois Urbana-Champaign
Office of the Chancellor
Special Events

—

Keith Blandford, Shared Administrative Services

Keith has been extremely helpful while I was trying to learn a new process. His patience is highly impressive. Time and time again, he met my questions and missteps with a compusre setting a new standard for professionalism. 

Rose Paul
OFFICE SUPPORT SPECIALIST
 
University of Illinois Urbana-Champaign
Facilities & Services
Transportation and Building Services

May 15

James Atkins, Building Services

I just wanted to share a quick note that the Oregon lab back-office looked fantastic this morning when I arrived. Everything was incredibly tidy and clean. We truly appreciate the attention to detail. Please pass along our thanks to the cleaning team. They’re doing an excellent job!

Best,
Lindsey

LINDSEY CONNER
ASST MGR, Student Coordinator 
Office of the Chief Information Officer
Technology Services at Illinois

—

James Harper, Grounds
Stuart De Haro, Building Maintenance

 James Harper and Stuart DeHaro for doing a fantastic job building an auger from scratch for me. Thank you!

Mitch McPhee, Grounds

—

Paul Wright, Energy Management Systems
Ravi Ramrattan, Energy Management Systems
Chad Wahls, Energy Management Systems
Bob Pollett, Energy Management Systems
Peyton Goad, Energy Management Systems
Bill Heinz, Energy Management Systems
And the F&S team members who helped make Sunday exams possible after the Canvas hack

I’m writing to express my appreciation and gratitude for people throughout your team in F&S responding in a big way over the weekend. I know that people changed plans, adjusted schedules, and showed deep commitment in enabling us to pivot to a new schedule for Sunday. The performance was superb and their dedication to making things as smooth as possible for our students and instructors was outstanding. For myself personally, and on behalf of the entire Illinois community, thank you to you and to all of the F&S team.

Sincerely,

John Coleman
Provost and Executive Vice Chancellor for Academic Affairs

—

May 8

Kristi Cler, Design Services
Bruce Keaton, Design Services
Erika Lee, Planning
Eric Peterson, Design Services
Jason Reynolds, Construction Services
Eva Sweeney, Design Services
Mill Shop

I want to thank you and Erika, Eric, Jason and all the U. of I. staff  who worked on this project.

It is nice to see the center as the finishing touches are being completed.

Please give my thanks to all who were involved.

Great job!!

My hope is that many students will benefit from the help offered here.

Connie Frank
Connie Frank CARE Center

May 1

Pat Reynolds, Building Services

Just sending you a note to let you know that we really appreciate Pat filling in. He has been doing an excellent job helping us, especially in the Dean’s suite. 

Thank you,

Molly Buhr
Office Manager
Dean’s Office 
College of Veterinary Medicine

April 2026

April 24

SERVICE OFFICE KUDOS

Jerry Dinnin, Service Office
Molly Mitsdarfer, Service Office
Melissa Price, Service Office
James Scherer, Service Office
Susan Zich, Service Office

Hands down your team is awesome.  In all the time I’ve worked with your office, there has not been a single call where the problem wasn’t solved. That’s not a small thing . I didn’t understand the system very well when I came over to this position and along the way each of your folks and you were sure to help me. That is a hard thing to forget!

Everybody brings something different to the table, but across the board they are kind, patient, flexible, thorough, and genuinely willing to help. They make my job easier every day, and so do you.

I hope you all know that I make it a point to sing your praises, and the trades’, every chance I get.

Thank again. Have a great weekend!

Tad Schroeder
Assistant Director of Facilities
School of Information Sciences

SUPERLATIVE ILLINOIS CLIMATE ACTION PLAN (iCAP) PUBLICATION DESIGN

Katie Balch, Customer Relations & Communications

Hi Katie,

Thank you for your willingness to do the design work to support iSEE in the creation of the 2026 iCAP!  Is it available online now, and will be celebrated on Earth Day at 10:00 April 22 in room 210 at the Illini Union. 

It looks wonderful!!!  https://isee.illinois.edu/campus-sustainability/icap/

Thank you,

Morgan B. White (she/her)
Interim Associate Vice Chancellor of Facilities & ServicesDirector of Strategic Initiatives and Sustainability

April 17

COVERAGE OF GIRL SCOUTS OF CENTRAL ILLINOIS STEM EVENT AT ABBOTT POWER PLANT

Katie Balch, Customer Relations & Communications
Steve Breitwieser, Customer Relations & Communications

I wanted to take a moment to thank Katie Balch and Steve Breitwieser for their support of the Girl Scout STEM event at Abbott Power Plant on April 11, 2026.

They did an excellent job documenting the event through both still photography and video. Their work will help us capture and share the impact of the day, and it was clear they approached the effort with professionalism and attention to detail.

Both Katie and Steve represented themselves, the University, and your department in a very positive and professional manner. Their support was an important part of making the event a success and is greatly appreciated.

Please pass along my thanks to both of them.

Regards,

Russell R. Reynolds
Chief Utility Plant Operating Engineer

SUPERB BSW SUPPORT AT THE TURNER STUDENT SERVICES BUILDING

Derin Scott, Building Services

I am writing to share my gratitude for Derin who has been our dedicated BSW here at Turner Student Services Building 410. He has supported our space with a high level of professionalism, adaptability, and attention to detail that I wanted make sure to send my appreciation for.

I’m also a firm believer in giving credit where credit is due. Even beyond our 410 suite, he has been a tremendous help to keep our lobby space organized and squared away even in the midst of everchanging remodeling construction arrangements for the new suite being opened across from us. I am thankful for his help in keeping our space continuously well prepared for the day ahead. 

Thank you Derin for everything that you do. You are doing a great job and team FGSI appreciates you! 

Best regards, 

Jennifer Mendez, M.A.
Director, First Generation Student Initiatives Michael L. Jeffries, Sr. Center for Access and Academic Success

EXCEPTIONAL RESTROOM CLEANING AT PPSB

Kent Olsen, Building Services
Josh Stillabower, Building Services

I’d like to officially recognize two outstanding BSWs, Kent Olsen and Josh Stillabower. Early this morning, I visited the women’s restroom in PPSB, and it truly stood out—it looked, felt, and smelled like it had been thoroughly deep cleaned. I don’t usually comment on restroom cleanliness, but this one was exceptional!

Thank both for your efforts and attention! 

Stephanie Landess
Administrative Assistant to the Associate Vice Chancellor
Administrative Assistant to the Senior Director of Planning, Design and Construction

WATER LEAK RESPONSE IN THE HENRY ADMINISTRATION BUILDING

Building Maintenance & Grounds
Engineering Services
Utilities & Energy Services

We had a number of F&S units help us with this incident today.  Their support has been excellent and very prompt.  We greatly appreciate that. 

We really appreciate how fast you all responded. It was great having a full team of professionals there addressing the situation.  Your support is fantastic.  We are lucky to have all of you.

Your support is fantastic. 

Nyle Bolliger
Associate Vice President and Chief Technology Officer
University of Illinois System
Administrative Information Technology Services

THANK YOU FROM THE UNIVERSITY LIBRARY AHEAD OF THEIR OPEN FORUM

All F&S Team Members coordinating on University Library projects and initiatives.

Your team has been a delight to work with on revising the overall plan this year (and for the million other things we collaborate on). Thank you for that. 

CLAIRE STEWART
Juanita J. and Robert E. Simpson Dean of Libraries and University Librarian

April 10

REMARKABLE CLEANING AT CHEMISTRY ANNEX

Dave Odenweller, Building Services

For the BSW working in Chem Annex currently, I continue to get great/outstanding/wonderful reports coming from this building.

Please pass along a thank you!

Karla Southern
School of Chemical Sciences
Assistant Director of Facilities and Safety

GREAT F&S TEAM EFFORT AT THE PRESIDENT’S HOUSE

Tim Mininger, Building Maintenance
Building Service Workers
Electricians
Laborers
Pipefitters
Plumbers
Refrigeration Mechanics
Steam Distribution Operators

On behalf of House Staff and President and Mrs. Johnson Killeen, we would like to extend a huge THANK YOU to everyone who came over this morning to address and fix the flooding issue in the basement.

We consider ourselves very fortunate to have such a helpful and knowledgeable team who always go above and beyond to take great care of us!

We really do appreciate it very much!

Thanks again,

Alison Scott
Senior Facility Operations Coordinator
University of Illinois System, The President’s House

April 3

LAST-MINUTE EVENT COVERAGE

Katie Balch, Customer Relations & Communications

Gracias for being so willing to step in and cover events, even those with short notice. It really helps the team, and I appreciate how dependable you are. Adjusting your schedule at the last minute isn’t always easy, but your positive attitude in doing so speaks volumes about your commitment and professionalism. Your flexibility and team first attitude do not go unnoticed.

Saludos,

Malikah Gordon
Director of Customer Relations & Communications
Facilities & Services

ELECTRICAL WORK THAT SUPPORTS THE RESEARCH COMMUNITY

Casey Reisner, Electricians

I want to send a short note of appreciation for the amazing work Casey does in service of the MRL research community. His hard work, efficiency, and adaptability has enabled the University to win major research awards and generate research of national importance. When work needs to be done to enable our researchers to meet the requirements of their programs, Casey makes it happen. I personally enjoy interacting with him and I know the rest of my staff do too.

Best,

Paul V. Braun
Director, Materials Research Laboratory
Grainger Distinguished Chair in Engineering
Departments of Materials Science and Engineering, Mechanical Science and Engineering, Chemistry, & Chemical and Biomolecular Engineering
Beckman Institute for Advanced Science and Technology
University of Illinois Urbana-Champaign

March 2026

March 27

COMPREHENSIVE TEAM SUPPORT FOR AN ELECTRICAL OUTAGE AT DAVENPORT HALL

Capital Projects
Commissioning & Inspection
Direct Digital Controls
Electricians
High Voltage Electricians
Refrigeration Mechanics
Steam Distribution Operators
Temperature Control Mechanics
Utilities Distribution 

I would like to recognize and sincerely thank everyone involved in the recent electrical outage at Davenport. From the early start yesterday morning through completion today, the work was not only finished ahead of schedule, but carried out with exceptional dedication, accuracy, and consistent communication from the entire team.

Please extend my heartfelt appreciation to the team on the ground assisting with this outage. Their professionalism, pride, and commitment were evident throughout the project, and their efforts were instrumental in making this outage such a success and bringing the building back online for the final phase.

I would also like to specifically thank the Potter Electric team. Their hard work and attention to detail was outstanding, and I am truly grateful for the effort each individual contributed.

Many thanks,

Karla Southern
School of Chemical Sciences
Assistant Director of Facilities and Safety

March 20

CORK FLOOR REVITALIZATION AT THE INSTITUTE FOR GENOMIC BIOLOGY

Matt Flaningam, Building Services
James Gillen, Building Services
James Hudson, Building Services
Chris Wasson, Building Services

I would like to give a pat on the back to the following BSW’s for the work on revitalizing the cork flooring at IGB.

Thank You

Roger Treakle
Foreperson, Deep Night Floors
University of Illinois Urbana-Champaign
Facilities & Services
Transportation & Building Services

March 13

FANTASTIC CUSTODIAL SERVICE AT VETERINARY MEDICINE

Myra Smith, Building Services

When we do have different service workers, they have done a great job ensuring the bathrooms are cleaned, trash is taken out, and the carpets are vacuumed.

Especially the woman who covered last week—she was amazing.

Thank you!

PAYTON VAUGHN
Human Resource Representative
University of Illinois Urbana-Champaign
College of Veterinary Medicine

OUTSTANDING SHOP SUPPORT BY THE ENTIRE TEAM THROUGHOUT A LEADERSHIP TRANSITION PERIOD

Building Maintenance – Electricians (Shop 3)
Tim Abrahamson
Luther Baker
Matt Barbee
Brent Burr
Kevin Carroll
Jeffrey Deem
Chad Dunn
Keith Grob
Jake Hughes
Ryan Jones
Ben Kinder
Larry Lustfeldt
Cody Nichols
Shane Street
Dan White
Blake Withers  

I became foreman of this shop In June of 2024, and they made the transition seamless. They continue to complete work to the highest standards.

John Mingee
Electricians Foreperson

MEAT SCIENCES LABORATORY PROJECT

Kip Doyle, Capital Projects

Thank you as well for continuing to advocate for the user group and our interests. That effort is recognized and appreciated, especially given the complexity of balancing technical requirements, stakeholder expectations, and project constraints.

Best,

Doug Wolters
Senior Director of Operations
College of ACES

March 6

MCKINLEY HEALTH CENTER SATELLITE CLINIC AT THE ILLINI UNION
Trent Beane, Capital Projects

Hi Trent,

We are excited to see this project move forward.  Thank you for all the work you put into both of our projects.  Your communication has been the best I have seen in the past projects I have been a part of.

RAE FLETCHER, PhD, MBA
Associate Director of Ancillary Services, MHC
University of Illinois Urbana-Champaign
McKinley Health Center

February 2026

February 27

DEAN’S HIGH FIVE FROM THE GIES COLLEGE OF BUSINESS FOR TREMENDOUS CARD ACCESS SUPPORT

Bob Pollet, Access Controls
Ravi B. Ramrattan, Access Controls
Chad Wahls, Access Controls

At Gies, we care deeply about making sure people feel seen, heard, and valued – and that’s because people like you are the engine that keeps this College moving. Your work helps transform our learners’ lives, strengthens our community, and makes coming to work more meaningful (and more fun!).

I heard that you have been awesome campus colleagues as we continue to get security and access permissions set up in Wymer Hall and I wanted to personally say thank you for your extra service.

Please accept this Dean’s High Five as a sincere expression of my appreciation. Thank you for the energy and commitment you bring to Gies. You help make this a truly special place.

Best,

Brooke

W. BROOKE ELLIOTT
Josef & Margot Lakonishok Professor and Dean

February 20

OUTSTANDING EFFORTS TO SUPPORT THE PRESENTATION OF F&S’ NOONTIME KNOWLEDGE EVENTS

Rebecca Bigelow, Customer Relations & Communications
Joseph Meeker, Human Resources, Diversity & Strategy
Julie O’Mahoney, Utilities & Energy Services

Thanks for your continued, extra efforts to secure the participation of excellent guest speakers for the ongoing F&S Noontime Knowledge series and to help promote the availability of these virtual events to team members and campuswide audiences. These sessions and the timely nature of these discussions provide outstanding opportunities to learn in-depth about the goals, perspectives, and operations of other academic and administrative units while strengthening relationships and future engagement channels with many subject-matter experts at the U. of I.

STEVEN BREITWIESER
Manager of Communications & External Relations
Facilities & Services
Customer Relations & Communications

February 13

MILESTONE SAFETY ACHIEVEMENT AT ABBOTT POWER PLANT

Approximately 12 years ago we asked ourselves what it would take to improve our safety culture and performance. We claimed safety as a core value and principle and asked what we needed to do to better live out that value each day. Russ Reynolds challenged us to consider making a commitment to the aspirational goal of Zero Accident Performance, ZAP. I along with many others questioned and even doubted this goal. However, when we paused to consider any alternative goals, 10, 5, or even 1 Accident Performance, the course we needed to take was obvious and clear.

And so we embarked on a journey to achieve ZAP! While the journey has come with it’s struggles, challenges, ups and downs, the success is hard to deny. You all have achieved what others (me included) once considered improbable and many impossible. When we embarked on this journey, I considered going 1 or perhaps 2 years without a lost time accident a huge success. Today you all sit with 7 consecutive years having achieved ZAP success!

The University has a goal to become a best-in-class institution. That goal covers all facets of what we strive to do, and I am beyond proud to say that I am part of a team that has clearly set themselves apart at the University of Illinois has having a best-in-class approach to safety.

Michael James Larson
Associate Director of Utilities Production
Facilities & Services

GREAT SOFTWARE TESTING SUPPORT FROM THE SERVICE OFFICE

Jerry Dinnin, Service Office
Molly Mitsdarfer, Service Office
Melissa Price, Service Office
Susan Zich, Service Office
James Scherer, Service Office

Thank you for your help with testing and deploying of the React application. We made it without a single ticket or production issue 🤞.  Really couldn’t have done it without the support from you and your team over the past year.

Thanks again!  😊

Sangeetha Satyam
Senior Business Analyst
F&S Information Technology Services

EXPRESSING THANKS TO A COLLEAGUE

Ian Harp, Utilities & Energy Services

I would like to give Ian Harp a pat on the back.  He is always willing to help out when an extra hand is needed.  Friendly and easy to get along with.  Thank you Ian

Adam Harris
STEAM AND POWER PLANT III
Facilities & Services

February 6

RETRIEVAL OF A LOST COMPUTER AND PERSONAL ITEMS AT THE STATE FARM CENTER

Montez Harris, Transportation
Kirby Moxley, Transportation
Denver Piatt, Transportation
Derek Wilsey, Transportation

Just wanted to share a feel good story.

On Friday, 1/23/26, we received a call from student that had attended the Illinois Men’s Basketball game at SFC on Wednesday. He had left his backpack unattended and when he returned it was gone. He checked with SFC and was told it was most likely thrown away and he should contact us. I explained to him that if it was thrown away it would still be in the compactor at SFC and they only have it dumped on Wednesdays. He was rather upset because his laptop, notebooks and textbooks were in it. It was a little after lunch and we are down to one pit in the north end due to some repairs, so I talked with Kirby to make sure dumping it wouldn’t mess anything up. Kirby agreed the student needed it so I sent Montez Harris to pick the compactor up. Once Montez got it dumped Kirby kept look out while Derek Wilsey, Shop 37, carefully turned the garbage over with his skid steer. In the middle of the pile Derek spotted the backpack while moving the trash. Kirby pulled it out and we contacted the student and told him we had his backpack. He was very thankful and relieved to get his stuff back, and believe it or not it was all intact and not smashed but was wet and covered in garbage juice.

This is what happens when you have people that care about the students because they are the reason we are here.

Denver Piatt
DRIVER SUB-FOREPERSON
Transportation and Waste Management Services
Facilities & Services

APPRECIATION FOR COURTEOUS WORK BY PIPEFITTERS IN PPSB OFFICE AREAS

Laura Abbott and Jordyn Brock were both very considerate in how their work would in the offices at PPSB would effect our schedules and did their best to coordinate with us to minimize disruption.  Thanks for making something that could have an inconvenience painless!

Bridgette Moen, PLA
Landscape Architect
Facilities & Services

OUTSTANDING UTILITIES AND CONTROL SYSTEMS SERVICE SUPPORT FOR CAMPUS BUILDINGS AND INFRASTRUCTURE DURING EXTREME COLD AND WINTER STORM CONDITIONS

Zach Abbott, Utilities & Energy Services
Paul Barton, Utilities & Energy Services
Andy Brown, Utilities & Energy Services
Bill Buesing, Utilities & Energy Services
Devin Cox, Utilities & Energy Services
Jake Dalton, Utilities & Energy Services
Bruce Frerichs, Utilities & Energy Services
Peyton Goad, Utilities & Energy Services
Kyler Gorman, Utilities & Energy Services
Bill Heinz, Utilities Energy & Services
RJ Hettinger, Utilities & Energy Services
Travis Huls, Utilities & Energy Services
Carey Kaeding, Utilities & Energy Services
Daryl Witte, Utilities &Energy Services
Paul Wright, Utilities & Energy Services

I would like to give a huge shoutout and thank you to everyone who worked over the very cold, snow-filled weekend to keep our campus buildings warm and comfortable.
 
I would especially like to recognize Paul Wright, Bill Buesing, Jake Dalton, RJ Hettinger, Daryl Witte, Travis Huls, Paul Barton, Kyler Gorman, Zach Abbott, Andy Brown, Bruce Frerichs, Peyton Goad, Bill Heinz, Devin Cox, and Carey Kaeding for coming in over the weekend and ensuring the campus remained operational.
 
Your dedication and hard work are truly appreciated.  Thank you all for going above and beyond!

Thanks,
Mike Voorhees
Management Engineer Shops 41 & 55
Facilities & Services

January 2026

January 30, 2026

Khoi Nguyen, Building Maintenance
John Smith, Building Maintenance
Dan Hudson, Building Maintenance
Brandon Gibson, Building Maintenance
Jason Gramlich, Building Maintenance
Andrew Pellum, Building Maintenance
Chris Eads, Building Maintenance
Jeff Burton, Building Maintenance
Jim Wells, Building Maintenance
Kevin Karnes, Building Maintenance
Chris Clayborn, Building Maintenance
Adam Gillespie, Building Maintenance
Andrew Kester, Building Maintenance
Cory Kappes, Building Maintenance
Justin Schmidt, Building Maintenance
Brett Likens, Building Maintenance
Mason Ray, Building Maintenance
Chris Corzine, Building Maintenance
Rodney Wood, Grounds
Nick Strohl, Grounds
James Harper, Grounds
Darren LaReau, Grounds
K. Zakk Kerr, Grounds
Beau Renshaw, Grounds
Chad Garrett, Grounds
Greg Carlson, Grounds
Terrance Bialeschki, Grounds
Anterrio Sims, Grounds
Stacey Kinney, Grounds
Carol Winn, Grounds
Jonas Barton, Grounds
Michael Breeden, Grounds
Joseph Jessee, Grounds
Demarco Burden, Grounds
Shaun Edwards, Grounds
Reed Coleman, Grounds
Jason Waller, Grounds
Chris McGee, Grounds
Alice Needham, Grounds
Justin Deters, Grounds
Thomas Kellogg, Grounds
Marc Hollett, Grounds
Percell Shaw, Grounds
Eric Law, Grounds
Adrian Flowers, Grounds
Lawrence Daniels, Grounds
Trent Worley, Grounds
Jermey Horton, Grounds
Bill Brunner, Grounds
Zac Isaksen, Grounds

Please let all the teams who worked during this winter storm know that the campus leadership sent their gratitude (see below).  It looks like we got a total of about 7 inches.  My favorite line below is from emergency management’s leader who said, “Once again, you’re able to see something at the university you can’t see off-campus- the actual roadways and sidewalks!”

Please stay safe and stay awesome!

Thank you,

Morgan B. White (she/her)
Interim Associate Vice Chancellor of Facilities & Services
Director of Strategic Initiatives and Sustainability

+

Thank you to all the team members who were on campus over the weekend for students, research, public safety, and facilities. I know many teams have been working many hours.

They will continue to keep us updated on energy-related changes due to prolonged cold temperatures and/or on any facility issues, such as pipes or heating.

The sun is out, and that is always good news!

Aimee

Aimee Heeter
Senior Vice Chancellor for Finance & Administration

+

A warm THANK YOU to the F&S leadership and teams that have been working non-stop to keep the streets and sidewalks clear. Once again, you’re able to see something at the university you can’t see off-campus – the actual roadways and sidewalks!

I’m grateful to work alongside you all,

BRIAN R BRAUER, RN, ED.D.
Executive Director of Emergency Management

January 23, 2025

Joe Meeker, Human Resources, Diversity & Strategy

Joe Meeker is a valued member of the Human Resources, Diversity, & Strategy team who consistently goes above and beyond, supporting both HRDS and Facilities & Services. Day after day, Joe is often the first team member to step in and assist with walk-ins and employee inquiries, ensuring everyone feels welcomed and supported.

Joe never hesitates to help or seek solutions, even when questions fall outside his direct area of expertise. He takes the initiative to find answers, connect customers with the right resources, and ensure their needs are met. His willingness to go the extra mile and his positive, collaborative approach make him an outstanding team player.

Joe is a prime example of what excellent customer service looks like!

Jennifer Weaver
Human Resources Coordinator 

—

Jordyn Brock, Building Maintenance
Laura Abbott, Building Maintenance

I wanted to take the time to let you how much we all appreciate the work that  Jordyn and Laura have done. We have had our traps changed a few times in recent years, and once again this year we had to have it done. I do believe we just might have a different outcome this time though. What makes the difference is that Jordyn and Laura went into spaces that have never been taken care of before as well as making sure all of them were fitted and/or fixed with the correct parts. They made sure they paid attention to details, wrote placement and specifics on the floor plan, and did a thorough job on everything they touched.

I wanted to make sure you heard from a very happy customer.

I hope you have a great day,

JENNY DYE
Office Administrator
Illinois Human Resources

January 16, 2025

Addison Boyd, Engineering & Construction Services
Stan Kaiser, Engineering & Construction Services

I wanted to drop a complementary note to share the experience I’ve had with the construction coordination and the work of the UI trades on the project at the Advanced Computation Building in the EOC and RTIC.

In 25+ years at the university, this is the smoothest project I’ve contracted for. That credit goes to Addison, the project coordinator, and his coach, Stan.  

I’ve not had to “pull” information from Addison- updates are regular, and accurate. He’s done an amazing job coordinating between the inside and outside trades so that the space was ready ahead of schedule for the installation of the video walls, which began last week. Everyone showed up when expected, and the timeframe for work was accurate.

The project is also currently under budget for the construction side, another new experience for me! That’s probably due to the work leaning into the holiday and fewer folks being around to make changes to the plan.

Addison is a keeper – please pass on my thanks.

BRIAN R BRAUER, RN, ED.D.
Executive Director of Emergency Management

—

Tarun Kumar, Planning, Design, & Construction

It isn’t often that I send an email simply to share positive feedback rather than to ask for something, but I wanted to take a moment to do just that.

ACES is extremely pleased to have Tarun serving as the project manager for both the IBRL project (U25019) and the Manure Waste Storage Lagoon project (U25035). It has been refreshing to work with someone we can consistently rely on to keep projects on schedule and within budget. Tarun is very responsive to emails and questions, and he does an excellent job keeping the project team focused, organized, and moving forward.

The IBRL project, in particular, has a challenging schedule and budget and involves a high level of complexity. The user group has been very pleased with Tarun’s management of the project and his ability to navigate these challenges effectively.

I wanted to be sure this feedback was shared.

Douglas J. Wolters
Senior Director of Operations, Architect
College of Agricultural, Consumer and Environmental Sciences

January 9, 2026

Tyler Barger, Building Services
Ruslan Buralev, Building Services
Chris Clayborn, Building Services
Dylan Cockrim, Building Services
Zackery Daniel, Building Services
Nia Diaz, Building Services
Adriyaunna Fears, Building Services
Joshua Ingersoll, Building Services
Chris Jones, Building Services
Kasie Jones, Building Services
Chris Mathews, Building Services
Ralph Nevils, Building Services
Willie Osler, Building Services
Fran Phan, Building Services
Armani Saddler, Building Services
Patrick Spitz, Building Services

I just want to give a huge shoutout and thanks to everyone that helped with the weekend snow removal a few weeks ago! It was still snowing on a few occasions, and the weather was bitter cold. Just wanted them to know their hard work and dedications is greatly appreciated!

Thank you,

Demeka Poke
BUILDING SERVICE  FOREPERSON